Category: Art of Medicine

Shaky Business

Early in the pandemic I avoided seeing my patients for a while, except with virtual visits. After returning to the office I tried to maximize the distance, and minimize the duration of contact to lessen both our risks.

As the pandemic has progressed, both my patients and myself have gradually become more relaxed. I think this is from a combination of vaccinations, having effective treatments, and just habituating to the situation. Initially I had stopped shaking hands, and my patients stopped trying to shake mine. But eventually some did, with either a fist or elbow bump, or sometimes a full hand shake. Some would follow my lead but remark about how they guess we are no longer shaking hands.

A few months ago a plumber came out my house to replace a sprinkler valve system that sprung a leak after an earlier freeze. When he arrived he stuck his hand out to shake. Not wanting to be rude I shook his hand, then was careful to make sure I didn’t touch my face before washing my hands.

Not longer after, someone came out to pump our septic tank. The same thing occurred. No offense to those in the sanitation field, but if you’re a germaphobe, rationally or not, shaking hands with someone who empties tanks with human waste does not sound like a good idea! But again, I didn’t want to be rude, so I did so.

After those encounters, I pondered what I should do with my patients. Having seen plenty of guys in public bathrooms walk out without washing their hands, or with just a cursory rinse, and knowing that most people, myself included, often touch their faces unconsciously, which is how diseases often spread, I’m a little leery of shaking anyone’s hands. Pre-pandemic I overrode those concerns and did so anyway, for the social bonding benefit, but now it’s more socially acceptable to not shake hands.

In the office we wash our hands often, even pre-pandemic. We’re taught to gel in, gel out. That means you use alcohol gel to wash your hands when you walk in to see a patient, then again as you leave the room. Even with that I usually put the gel in one hand, open the door with the other (who knows who touched that door handle last), then rub my hands together as I walk into the room (which also demonstrates to the patient that I washed my hands). If I then shake their hand (and anyone else they came with), then I feel compelled to wash them again lest I touch my face during the visit, or just to avoid potentially contaminating the keyboard (though my nurse does wipe it down often). That can easily add up to washing my hands over 50 times a day. Certainly the alcohol is a lot faster than using soap and water, but is more drying on the skin.

So where does that leave things? Basically I shake hands when my patients offer it, and occasionally other times, as I continue to weigh the pros and cons. I suspect after the current wave of infections declines I’ll relax more and be able to shake off the feeling of impending doom.

More COVID-19 Coronavirus Thoughts

Photo of crown
Christian IV’s crown in Rosenborg Castle in Copenhagen, Denmark.

Social distancing is strange when it hits home. The last time we had kids and grandkids over for dinner, about a month ago, we tended to hold back giving the usual hugs. Three people were in the medical profession and two lived 5 miles away from the nursing home in Kirkland that had the big outbreak. It was like an Agatha Christie whodunnit murder mystery and we were all suspects!

At work we’ve been careful to conserve supplies for quite a while, particularly to help out for the places that really need them.

When wearing a gown I couldn’t swipe my badge to log in and out of the computer as my badge was under the gown (if over then it risked touching the patient if I was examining them). I had to pull the reader to me. Face ID doesn’t work with a mask. Last month I saw a new patient, who happened to have a cold, so we both wore masks. Neither of us really saw what the other looked like. More recently most everyone wears masks.

I often check a patient’s throat when doing a routine exam, but would skip it if not really needed to avoid having to be relatively close while they may be actively exhaling in front of me. When I do a physical exam on men, I’d think twice about telling them to turn their head and cough!

We’ve quickly changed how we practice medicine. We try to screen patients to prevent potentially sick patients from coming in. It doesn’t always work. They may have already had an appointment to follow up on their diabetes, and not mentioned that they had a cough. A phone screener may have asked if they went to South Korea or Italy or had known exposure, but that doesn’t mean they didn’t have exposure to someone sick that has yet to be diagnosed, and more recently travel history no longer matters. I documented any personal protective equipment (PPE) I used (mask, mask with eye shield, gloves, gown). That way if I later find out my patient was infected, I could look at what protection I wore. Because of equipment shortages I could not wear everything for every patient I see.

I purchased scrubs for the first time a few weeks ago. When I worked in the hospital many years ago, they provided them to us. Working in the clinic it was not considered acceptable attire for doctors. Because of the pandemic, administration authorized us to wear them. When I would get home, they would go straight to the washing machine, and I would head to the shower as a decontamination routine. We never made so much use of our LG Sidekick pedestal washer!

We’re heading towards doing telemedicine in a much bigger way. That protects our patients from being exposed coming in, and it protects health care workers, and other patients, from being exposed to sick patients. Various legal restrictions and how we are reimbursed has limited this, but now the government as temporarily removed many

restrictions and the government and private insurances are starting to pay for virtual healthcare. I was 17 minutes late the first time I did a case by phone. I was waiting for my nurse to check her in before I realized that I was supposed to call her! I also quickly realized that I needed to use my speaker phone as I could not type efficiently holding the phone with one hand. I’m now set up to do video visits from work or home, but it has been a challenge for many patients. The easiest way is to use a smart phone (iPhone or Android) and download the Epic MyChart app as we use Epic as our electronic medical record
(EMR). Then we can connect on our end using the Haiku app and have a secure video conference call. But some patients don’t have smart phones, and for those that do they often don’t understand that they need to download the app, and that there are a few steps they have to do on their end to actually connect. Some try to connect through MyChart on a browser, but that often doesn’t work. A couple of people couldn’t download the app because they didn’t remember their password for the app store. Another video app we’ve used, that is preferred by our legal department, is less intuitive and I’ve only been successful with it a few times. Occasionally we run into bandwidth issues and sound or video quality is not good. I’m not sure where the problem is, but I suspect it’s on the patient end as I’m connecting to a fast internet and Wi-Fi. When it works, though, it’s generally a good experience for patients and myself. Patients can show me a rash or swollen ankle. For both sides of a video conference, it’s helpful to have a good light source from the front. If it’s from the back one’s face is in the shadows. Try just using the rearview camera to get an idea of what you’ll look like (and what’s behind you!) beforehand. Although I think visits in person tend to be best, it’s certainly safer doing it virtually. Patients appreciate that, as well as the convenience.

People generally know that this pandemic has been hard on healthcare workers. What many people probably don’t realize is that in a healthcare organization a lot of others play important supporting rolls. As I serve on an informatics committee and am a Physician Builder, I’ve had a chance to see some of what’s going on. To place an order for a brand- new test, for example, some analyst had to build the functionality into our electronic medical record. There are many new workflows that were needed, including for telemedicine, and in the beginning the analysts were told we needed them yesterday.

Once a week I work with a family medicine resident to teach them geriatric medicine. I spoke with one last month that I wasn’t sure what was going to happen with her rotation since both I and my colleague were moving towards stopping seeing patients in the clinic. After she spoke with one of the faculty, they suggested she observe me doing telemedicine as I have a reputation for being good with computers. But how could I have her watch yet keep the recommended 6 feet of social distance? I did a test where I chatted with her over one of the apps and I was able to share the screen but then she went on vacation. I’m still trying to figure out a way that I can have a resident remotely do a video chat with the patient and myself. Not all the software we are using allows group video chats. Plus, I want it to be meaningful education for the residents.

I think this experience has brought increased camaraderie among doctors and others in healthcare, like serving together during war. Fortunately we have had less cases than expected in Washington so far, and we’ve not faced dire circumstances in my clinic.

Although it’s unpleasant to consider, on the plus side, this has finally got me to stop procrastinating and pushed me to get my estate plan and medical directive done.

January Resolutions

Ladybug_6D300This is the time of year people make New Year’s resolutions. Many goals get made repeatedly each year because it’s hard to sustain changes in habits to make progress in things like losing weight. People start off good, but a year is a long time.

If you are trying to lose weight, stop smoking, exercise regularly, or achieve some other goal that eludes you, try making a resolution to do those things for the month of January. It’s a lot easier to do something (or not do something) for a month, than to keep it up for 365 days.

At the end of the month the work you’ve done towards your goal may have almost turned it in to an ingrained habit, making it all the easier to make a resolution for February, an even shorter month.

With two months under your belt, you are well on your way. Happy New Year!

Matchmaker Matchmaker

Not uncommonly patients tell me about their loneliness. Sometimes it’s related to health issues. They don’t exercise going for a walk because they don’t have anyone to go with, or they don’t eat healthy food because they don’t like cooking for one. Other times it just the personal isolation that bothers them. I believe this affects both their mood and their health.

I give my patients suggestions such as getting involved in various social functions, but I do realize it’s not easy to meet new people.  I often suggest they read the book Connect: 12 Vital Ties That Open Your Heart, Lengthen Your Life, and Deepen Your Soul by Dr. Edward Hallowell.

I’ve been tempted to play matchmaker for some of my patients, introducing one to another, but would never actually do so, except perhaps in a group setting. It’s just too fraught with risk if things don’t work out. I don’t thing my malpractice insurance covers a broken heart.

Running Late – Sometimes it’s Helpful

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Staying on time in my clinic is always a challenge. Typical follow-up appointments for my internal medicine group are 15 minutes, which is not a lot of time when dealing with patients with multiple complex problems. I also have to deal with test results, some of which can’t wait, take calls from other doctors, do refills and other tasks. If patients show up late or have problems that take more than 15 minutes, it’s easy to run late.

I had an elderly woman come in with her son. My nurse warned me that she was getting anxious because I was running late. When I walked in, 45 minutes after her scheduled appointment time, she told me they had worked out their issue. Her son had brought her in because he was concerned about some behavioral problems. While sitting in my exam room, they discussed her social isolation since moving to a new place. She was lonely being away from old friends, had no way to get around, and did not want to impose on her son. They were dealing with common issues that affect millions of people. While waiting for me to come in, they had mostly figured out on their own what was causing the problem, and agreed on how to make things better. If I had showed up shortly after they were checked in, perhaps they wouldn’t have had their insights, and I might have prescribed an antidepressant instead.

That was an atypical response, but sometimes being late can be a good thing.

Exam Room Miscommunication

In school were you ever challenged to explain to someone how to make a peanut butter and jelly sandwich using words only? It’s harder than it sounds. Similarly it’s sometimes difficult to explain to a patient what I want them to do, at times to humorous effect. If you see yourself in any of the examples below, don’t take offense. I’m laughing with you, not at you!

As I bring an exam light up to check patient’s eyes, they often open their mouth, thinking I want to check their throat.

When checking guys for hernias I tell them to turn their head and cough. Men often turn their head to the left when I check their right side, then turn to the right when I check the left. The only purpose of having them turn their head is to not cough on me! Before doing this part of the exam I tell them to drop their drawers so I can check them for a hernia. I like to then slide forward the 2-3 feet on my stool, that has rollers, but guys often take a step towards me first, then I have to make sure I don’t butt heads when they naturally bend to drop their underwear. I also like to go to their right side so I don’t have to bend my wrist back, but in an attempt to be helpful, they often turn to the right to face me, so I have to slide farther to the side, thus doing a hernia check dance.

When I have people sit up on the exam table, they often start to lay down. I just want them to sit first since I like to examine their neck and listen to their lungs first. If not doing a full physical, I usually just pull up the shirt to listen to their lungs from the back side. When I then have them lay down, patients usually reflexively pull their shirt back down, but then I have to lift it back up to listen to their heart.

When patients have pain, such as in their abdomen, I’ll ask them to tell me if it hurts as I press in various areas. In an attempt to be helpful, patients off start pushing on their stomach themselves to try to find the tender areas, and sometimes will spend a fair amount of time doing so. I usually joke that they can examine themselves on their own time, but now it’s my turn.

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