Exam Room Miscommunication

In school were you ever challenged to explain to someone how to make a peanut butter and jelly sandwich using words only? It’s harder than it sounds. Similarly it’s sometimes difficult to explain to a patient what I want them to do, at times to humorous effect. If you see yourself in any of the examples below, don’t take offense. I’m laughing with you, not at you!

As I bring an exam light up to check patient’s eyes, they often open their mouth, thinking I want to check their throat.

When checking guys for hernias I tell them to turn their head and cough. Men often turn their head to the left when I check their right side, then turn to the right when I check the left. The only purpose of having them turn their head is to not cough on me! Before doing this part of the exam I tell them to drop their drawers so I can check them for a hernia. I like to then slide forward the 2-3 feet on my stool, that has rollers, but guys often take a step towards me first, then I have to make sure I don’t butt heads when they naturally bend to drop their underwear. I also like to go to their right side so I don’t have to bend my wrist back, but in an attempt to be helpful, they often turn to the right to face me, so I have to slide farther to the side, thus doing a hernia check dance.

When I have people sit up on the exam table, they often start to lay down. I just want them to sit first since I like to examine their neck and listen to their lungs first. If not doing a full physical, I usually just pull up the shirt to listen to their lungs from the back side. When I then have them lay down, patients usually reflexively pull their shirt back down, but then I have to lift it back up to listen to their heart.

When patients have pain, such as in their abdomen, I’ll ask them to tell me if it hurts as I press in various areas. In an attempt to be helpful, patients off start pushing on their stomach themselves to try to find the tender areas, and sometimes will spend a fair amount of time doing so. I usually joke that they can examine themselves on their own time, but now it’s my turn.

About Daniel Ginsberg, MD, FACP

I'm an internal medicine physician and have avidly applied computers to medicine since 1986, when I wrote my first medically oriented computer programs. So yes, that means I'm at least 35-years-old!
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